Sharla’s Web is committed to protecting your privacy.  We understand that visitors and users of this web site are concerned about their privacy and the confidentiality and security of any information that is provided to us.  This Privacy Statement outlines the policies in place as at December 2010 and details how we generally manage your personal information and safeguard your privacy.

How we Collect Information

Our business collects information

• from the use of its web sites
• from application and web forms
• from use of its connectivity services
• from third parties
• where legally required to do so

We may combine information with that available from third parties or public sources.

How we use Private Information

We use private information to

• Identify you for permission to access our services
• Provide you with invoices
• Gain an understanding of your needs in relation to our service and potential services
• Check for credit worthiness or fraud
• Contact you where necessary in relation to your use of our services
• Provide news letters and outage and other notifications
• Test and develop our services and systems
• Management purposes
• Research purposes

How we Share Information

We do not sell your information to third parties but may share it with related companies, as defined by the national privacy Act. We may also share statistical information with third parties, without disclosing individual details, unless those details are necessary for fulfilling a service order you have requested. For example a domain name contract.

We may disclose details to, and collect details from, credit or fraud agencies, or debt recovery agencies for verification purposes, or for debt reporting or collection purposes.

We may also disclose details about you to

• government and regulatory authorities and other organisations, as required or authorised by law
• our professional advisers, including our accountants, auditors and lawyers

We may collect information about you where it is necessary for us to perform our functions.  The information we collect about you depends on how and why you access the web site, the information you choose to provide to us, and the types of information and services you request from us.

If you visit our web site to browse, read or download information, our system may record anonymous information about the visit such as the number of pages visited and the duration of the visit so we can evaluate site usage to make improvements.  Your identity cannot be reasonably ascertained from this information.

If you communicate directly with us via e-mail, complete our online form, or use any available interactive tools, some of the information that you submit may be personal information (that is, information from which you can be identified, such as your full name, street address, e-mail address, phone number, and so on).

If you choose to provide your personal information to us, it may be used in order to:

1. contact you in respect of a query you made;
2. provide the services that you require and ensure our site is relevant to your needs;
3. deliver services such as email bulletins (if you have requested them);
4. answer your requests and queries;
5. research and develop our products and services;
6. gain an understanding of your needs in order to provide a better service;
7. promote and market our services;
8. protect our intellectual property and ownership rights, or
9. fulfill any legal requirements.

Disclosure of Private Information

We will not disclose private customer information unless compelled by law or court order.

We may disclose your personal information to other organizations (for example our service providers if needed) to enable us to provide the services you have requested, or as otherwise permitted by law.

Security and Accuracy of your Information

We take reasonable steps to protect your information from misuse, loss, and from unauthorised access.

All staff are instructed not to disclose private information to anyone. We take security very seriously and have systems in place to ensure security of all information.

We attempt to keep all information up to date but we rely on you to inform us of any changes of your details.

Removal of your Information

You may request in writing that certain information about you is removed, which we will comply with, provided that information is not necessary for tax purposes or to identify you or for contractual reasons. We will not consider requests to alter or remove statistical information. We can not prevent our web servers from issuing cookies, it is your responsibility to refuse acceptance of these if you so wish.

Contacting us via email and our web-forms

When you contact Sharla’s Web via email:

We will only use your email address for the purposes for which you provided it;

Your e-mail address will not be added to a mailing list unless you have specifically requested that we do this (for the purposes of receiving update materials);

We will not disclose your email address without first obtaining your consent. You should keep in mind that the transmission of information over the Internet is not always completely secure or error-free. In particular, email sent to or from this web site and information you enter into forms on our web-pages and send to us may not be secure. You should therefore take special care in deciding what information you send to us via email and web forms.

Use of cookies

We may use technology, such as cookies, to keep track of your information or to validate your compliance with the web site.

Cookies are used to identify you to our web server. This information can then be used to customise the web site or set preferences for you. When cookies are used, the information is collected and used for internal marketing purposes.

Cookies are pieces of information that may be transferred to your computer’s memory when you visit a web site for record keeping purposes.  Most Web browsers are set to accept cookies.  However, if you do not wish to receive any cookies you may set your Web browser to refuse cookies.

The use of cookies is to provide aggregate (anonymous) information on how people use web sites and to help know what they find interesting and useful.  This information is not linked back to your identity or other information that you may have provided. No information that identifies you is stored inside cookies.

Links to other sites

This web site may contain links or references to other web sites.  Our Web site Privacy Statement does not extend beyond Sharla’s Web web site  When visiting other sites via a link on our web site, you should familiarize yourself with the linked web site’s own privacy statement.  Sharla’s Web is not responsible for the privacy practices or the content of such web sites.